Customer Service Numerical Test (CSNT)
Summary
| Type | Ability Test |
| Training | Test User Occupational Ability (TUO-A) formerly known as Level A |
| Competency |
|
| Job Roles |
|
| Series | Customer Service |
| Assessor Time | Approx. 20 minutes (Timed) |
Description
The CSNT assesses the ability to understand and reason with customer service related numerical information. The test consists of 29 multiple-choice questions based on the type of numerical information that customer service employees may need to use in the role, such as graphs, tables and pie-charts of financial timetabling and performance data.
It is suitable for use with any customer service employee required to interpret and respond to any sort of numerical data.
Here is an example of the type of information you might see in the CSNT:
Example Question
Sale figures at Your Style in 2019
| Stores | Clothes sales in 2019 | Shoe sales in 2019 | ||
|---|---|---|---|---|
| Ladies | Men's | Ladies | Men's | |
| London | £56,253 | £44,200 | £30,476 | £33,965 |
| Glasgow | £43,204 | £30,452 | £29,003 | £19,378 |
| Liverpool | £50,956 | £65,310 | £41,235 | £30,614 |
What were the total sales of Ladies clothes and shoes in Glasgow?
- £49,830
- £59,455
- £73,656
- £72,207
Online Reports Available
- CSNT Assessor Profile Chart
- CSNT Assessor Scores Report
Notes
- 29 multiple-choice questions.
- 10 norm groups available.
- We offer free bespoke norm groups to users of OPC Assessment tests.
- Paper materials include:
- administration instructions
- question booklet,
- answer booklet,
- scoring key and
- practice leaflet.
- Also available via our online platform, Candela™