Personality Questionnaires

• Station Personality Questionnaire (SPQ)

Ability Tests

• Customer Service Situations (CSS)
• Gateline Ticket Checking Test (GTCT)
• Station Ticket and Verbal Test (STVT)
• The Safe Concentration and Attention Test (SCAAT)
• Ticket Office Cashing-up Test (TOCT)
• Ticket Office Selling Test (TOST)
• Train Dispatch Concentration Test (TDCT)

Role Play Exercises

• Revenue Protection Inspector Role Play Exercise (RPI)
• Station Communication Test (SCT)
• The PA Announcement Test (PAAT)